Client Policies

Appointments & Cancellations
Appointments are available by scheduling only.
Please provide at least 24 hours’ notice for cancellations or rescheduling.
• Cancellations with less than 24 hours’ notice will incur a 50% cancellation fee.
• No-shows will be charged 100% of the session fee.

Late Arrivals
If you arrive late, your session will still end at the scheduled time to ensure all clients are served promptly.
Full payment is required for the reserved session.

Intake & Consent Forms
All new clients must complete an intake and consent form prior to the first session. This ensures safe and effective care.

Payment Policy
Payment is due at the time of service.
Accepted payment methods: cash, credit/debit cards, Venmo, and Zelle.

Professional Boundaries
This is a professional therapeutic practice.
Any inappropriate behavior will result in immediate termination of the session with full charges applied.
Future appointments may be refused.

Conduct & Right to Refuse Service
A safe and respectful environment is required at all times.
Disrespectful behavior, harassment, sexual remarks, intoxication, or any actions that compromise safety or comfort will not be tolerated.
I reserve the right to decline or discontinue services at my discretion if a client’s behavior, request, or interaction is inappropriate, unsafe, or makes me uncomfortable.
This policy protects both client and therapist and maintains a professional therapeutic setting.

Health & Safety
Please reschedule if you are feeling ill, have a fever, or exhibit signs of contagious illness.
If you are under medical care or recovering from surgery, please consult your physician before booking.

Local Discount Policy
Clients who live within a 2-mile radius and provide proof of address during their first visit receive a lifetime $10 discount on all sessions.

Privacy & Confidentiality
All personal and health information is kept strictly confidential and will never be shared without written consent, except when required by law.

Refund Policy
Payments for completed services are non-refundable.
Pre-paid sessions canceled within policy guidelines may be credited toward a future appointment.

Minors
Clients under the age of 18 must be accompanied by a parent or legal guardian during the first session.

Photo/Marketing Consent
No client photos or testimonials will ever be used for marketing without written permission.

Privacy Notice

Effective Date: 06/02/2025

This privacy notice discloses the privacy practices for www.rootsempirenmt.com. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

1. What information we collect;
2. With whom it is shared;
3. How it can be corrected;
4. How it is secured;
5. How policy changes will be communicated; and
6. How to address concerns over misuse of personal data.

 Information Collection, Use, and Sharing 

• We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or another direct contact from you. We will not sell or rent this information to anyone.
• We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.
• Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information 

• You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

 Security 

• We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
• Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
• While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

Notification of Changes

• Whenever material changes are made to this Privacy Policy, we will notify you via text message to the phone number you have provided on our website.

Other Provisions as Required by Law

• Numerous other provisions and/or practices may be required as a result of laws, international treaties, or industry practices. It is up to you to determine what additional practices must be followed and/or what additional disclosures are required. Please take special notice of the California Online Privacy Protection Act (CalOPPA), which is frequently amended and now includes a disclosure requirement for “Do Not Track” signals.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (209) 630-7101or via email provided in this website.

Cookies 

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing 

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

Links 

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

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